Payment Default and Chargeback Policy
Updating Payment Information
Should you require an update to your payment information, you are invited to log into the Push Press App. Your payment details can be updated under Settings > Payment Method.
For assistance, please contact us via email at contact@arsenalperformance.com
Canceling Your Membership
Members may cancel their membership at any time by visiting our website at www.crossfitarsenal.com. Please navigate to the bottom of the page and click on “Membership Cancellation” to submit your cancellation notice.
Payment Default
Our system will automatically attempt to process your membership payment for 10 days following the due date. Should these attempts fail, a member of our team will contact you to update your payment method.
Should your account default for a second consecutive billing period, your membership will be terminated forthwith. Any outstanding balance will then be assigned or sold to a third-party collection agency in compliance with the Fair Debt Collection Practices Act and applicable Massachusetts law. This action may lead to the reporting of balances to credit bureaus and may initiate further collection activities.
Chargebacks
In the event a customer improperly initiates a chargeback with their bank or credit card company for services or facility access that have been contractually provided, the outstanding invoice will be assigned or sold to an external collection agency. Subsequent collection actions may incur additional costs for the customer, which may include, but are not limited to, fees associated with the collection process.
